WorldAfro

Support

Find an answer quickly, or reach the WorldAfro team.

Buyers

  • Order status, addresses and per-store fulfilment: your Orders page.
  • Delivery times, customs and parcels: the Delivery page.
  • Returns, withdrawal and refunds: the Returns page.
  • Anything else: send a message from the Contact page with your order number.

Sellers

  • Store, catalogue, stock and orders: the Seller Center guide and your seller dashboard.
  • Commission and payout rules: the Fees and pricing page.
  • Stripe verification issues: check Seller payments — Stripe indicates exactly which document or detail is missing.

Account and security

  • Forgot your password: use the reset link on the sign-in page. The email arrives from our authentication provider.
  • Never share your password. WorldAfro will never ask for it, nor for full card details.
  • Suspicious listing or message: report it through the Contact page and we will review it.