Frequently asked questions
Buying, selling, payments and delivery on WorldAfro.
Buying
- Do I need an account to order? Yes — an account is required at checkout so you can follow your order and contact the seller.
- Can I order from several stores at once? Yes. Your basket can mix stores; the order is split per store and each seller ships their own items.
- Which payment methods are accepted? Card payments processed securely by Stripe. WorldAfro never stores your card details.
- In which currency am I charged? Euros (EUR).
Orders
- Where do I track my order? In Orders, once signed in. Each store in the order has its own fulfilment status.
- Can I cancel? An order can be cancelled while it is still unpaid. After payment, contact us or the seller to request a refund.
- My payment failed — what now? The order stays open and you can retry payment. Stock is only released when the checkout session expires or the payment is definitively cancelled.
Selling
- What does it cost? Nothing to open a store; 8% commission per sale.
- When am I paid? After the payment is confirmed, the seller share is transferred to your connected Stripe account, then paid out by Stripe to your bank.
- Can I sell from any country? You can register from any country in the list. Payouts require a country supported by Stripe.
Reviews
- Product and store reviews are not open yet. Verified reviews, written only by buyers who actually purchased, will be introduced after launch. Until then no rating is displayed, so nothing shown on WorldAfro is fabricated.