Returns and refunds

Right of withdrawal

Buyers in the European Union have 14 days from receipt of the goods to withdraw from the purchase without giving a reason, for products eligible under EU consumer law. Certain goods are excluded by law, in particular sealed hygiene, cosmetic or food products once opened, and custom-made items.

How to return an item

• Contact us with your order number and the item concerned before sending anything back.
• The item must be returned in its original condition and packaging.
• Return shipping costs are borne by the buyer, unless the item is damaged, faulty or not the item ordered.

Refunds

Once the return is accepted, the refund is issued to the original payment method through Stripe. A partial refund is possible when only part of the order is returned. Refunds are recorded against the order and reflected in the seller's transaction history.

Depending on your bank, the amount may take several business days to appear on your statement after Stripe has processed it.

Damaged, faulty or wrong item

Report the problem as soon as possible with photos. In that case the return is at the seller's expense and you are refunded in full, including the shipping you paid for that store.